CLEAR POLICIES. CONFIDENT SHOPPING.
Shipping, returns & refunds.
Everything you need to know about order processing, delivery, return eligibility, refunds, and damaged or incorrect items.
LAST UPDATED JUNE 2026Shipping method and costs
At SODAMATE™, we strive to ensure your order arrives quickly, safely, and affordably. All orders are shipped via USPS Priority Mail Flat Rate service or another carrier selected by SODAMATE™ at our discretion. Shipping costs are calculated at checkout based on the size and weight of the order. SODAMATE™ does not add any handling or shipping markup beyond actual shipping-related costs.
Shipping locations
We currently ship within the United States. For international shipping inquiries, please contact us at info@sodamatebag.com.
Processing time and tracking
Orders are typically processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order ships, you will receive a confirmation email containing tracking information.
Delivery times
Delivery dates are estimates only and are not guaranteed. SODAMATE™ is not responsible for delays caused by USPS, weather events, holidays, carrier disruptions, or circumstances beyond our control.
Address accuracy and delivered packages
Customers are responsible for providing accurate shipping information. SODAMATE™ is not responsible for packages shipped to incorrectly entered addresses. Once a package has been marked as delivered by the carrier, SODAMATE™ is not responsible for lost, stolen, or misplaced packages. Customers should contact USPS or the applicable carrier to file a claim.
Return eligibility
We want you to be satisfied with your SODAMATE™ purchase. Returns may be accepted within fourteen (14) days of delivery if the item is unused and unwashed, is in its original condition, includes original packaging when applicable, and proof of purchase is provided.
Return authorization and non-returnable items
Before returning any item, customers must contact SODAMATE™ at info@sodamatebag.com to obtain return instructions. Used, worn, washed, or damaged items; final sale or clearance items; and custom, personalized, or limited-edition products are not eligible for return unless defective.
Return shipping and refund processing
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. Once a return is received and inspected, approved refunds will be issued to the original payment method. Please allow 3–5 business days for processing after approval. Original shipping charges are non-refundable.
Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us within five (5) days of delivery and provide your order number, a description of the issue, and photographs of the product and packaging. Upon review, SODAMATE™ may provide a replacement, refund, or other appropriate resolution.
Contact us
Questions regarding shipping, returns, or refunds may be directed to SODAMATE™ at info@sodamatebag.com.